Frequently asked questions
Before you open the door.
Straight answers about guest access, vendors, programmes, payments, privacy and what the MVP does not yet do.
01Is Sotto a ticketing or discovery platform?+
No. Sotto is the private operational layer around a considered event. It does not publish the gathering to a marketplace or help strangers discover it.
02What happens after I apply?+
We review the event within two business days. If it fits the private beta, we arrange a short setup conversation, configure the event with you and agree the support plan through the door.
03What does the free first event include?+
For an accepted organiser, Sotto waives its platform fee for one event and helps configure the guest journey, access rules, reveal timing, team access and door. Any paid-provider or pass-through messaging cost is agreed before activation.
04Do guests need an app?+
No. Guests claim through a private mobile link and present a time-limited browser-based door pass.
05What if an invitation is forwarded?+
A direct invitation can only be claimed once. Shared distribution links can be capped, paused and attributed to a source.
06When does the venue become visible?+
You choose the reveal time. Sotto checks it on the server before returning the decrypted address.
07Can my team help without sharing my login?+
Yes. Create expiring, revocable access for producers, guest-list staff and door devices. Each role sees only its part of the event.
08What does it cost after the first event?+
There is no automatic renewal. Private-beta scope and pricing are agreed with you before a second event.
09What happens if the door has no internet?+
Sotto pauses scanning within three seconds and clearly enters manual mode. Door staff can use the minimal last-synced handle and invitation-source list, record admission on the venue fallback sheet and retry when connectivity returns.
10Can guests bring a plus-one?+
Not in the MVP. One invitation represents one person and one door credential. Issue a separate invitation for every guest.
11Can I export my guest list?+
Yes. The event owner can export claimed handle, status, invitation source and check-in time. Exports are audited and become unavailable after the event is wiped.
12What happens after the event?+
Sotto runs the configured event wipe after the arrival window, or the organiser can trigger it early. It removes event-scoped guest details, tokens, lineage, delivery records and venue ciphertext while retaining anonymous totals.
13Can I charge partners through Sotto?+
Yes. Stripe Connect handles the payment. Organisers can agree a flat fee or deposit, collect it through their connected account, issue controlled refunds and retain a commercial record.
14Can one event have an after-party or partner programme?+
Yes. Each programme entry can have its own time, capacity, eligibility, approval flow, partner link and encrypted venue reveal.
15Can I run recurring or multi-day events?+
Recurring series are not native in the MVP; create a separate event for each edition. One event can include programme entries across multiple dates.